Lights Takedown

Cancellation Policy

1. Deposits & Payments A deposit is required at the time of booking to secure your installation date. Deposits are applied toward your final balance. Remaining balance is due upon completion of installation unless otherwise agreed in writing. All payments must be made in full before takedown services are scheduled. 2. Installation & Takedown Fees Installation Fees: Prices vary depending on scope of work. Options may include rooflines, tree wraps, walkways, and other custom lighting designs. Final costs are determined by the services selected. Takedown Fees: $100 for single-story homes $150 for two-story homes Additional fees may apply depending on the extent of the installation (trees, walkways, canopies, etc.) Reinstallation Using Customer’s Lights/Clips: If reinstalling customer-provided lights or clips, an additional $50 fee applies to both installation and takedown. Customer-provided products are not covered under warranty. 3. Scheduling Installation dates are assigned on a first-come, first-served basis once a deposit has been received. Exact times cannot be guaranteed, but customers will receive an estimated service window. Customers must provide safe and clear access to the property, including unlocked gates and accessible power outlets. 4. Rescheduling & Cancellations Rescheduling: Must be requested with at least 7 days’ notice to avoid fees. Rescheduling within 7 days may incur additional charges. Cancellations: Made 7 or more days prior to installation: deposit refund minus processing fees. Made within 7 days: deposit may be forfeited. No refunds once lights are installed. 5. Customer Responsibilities Provide access to functional power outlets and safe installation areas. Do not adjust, move, or re-hang lights/clips after installation. Doing so may void warranty coverage. Inform Xtreme Xmas Lights of any special property considerations prior to installation.